Updated NDIS changes in response to the Coronavirus (COVID-19) pandemic

Now that the restrictions around gathering, returning to work and being in the community have eased, the NDIS has changed some of the measures brought in because of the Coronavirus (COVID-19) crisis. 

All changes apply from 1 July 2020.

The updated NDIS Pricing Guide can be found on the NDIS website pricing page.

NDIS will pay for Personal Protective Equipment (PPE)

The NDIS is now allowing people in NSW to claim for face masks and other Personal Protective Equipment (PPE) if they receive face-to-face supports in their home. This does not cover any face masks that you wear outside of your home. Hand sanitiser also cannot be claimed as an NDIS expense. You can find more information on the NDIS website.


The cancellation notice period will no longer be 10 days and has returned to our original notice periods:

  • Two (2) business days notice for a support that is less than 8 hours continuous duration and costs less than $1,000; and
  • Five (5) business days notice for any other support.

Northcott’s Customer Service Team is available to take your calls Monday to Friday 8:00am to 8:00pm and Saturday to Sunday from 8:00am to 4:00 pm. If you don’t provide us with the required cancellation notice within the minimum time limits outlined above, a 100% service fee will be charged to your NDIS plan.

As we want to give you the most flexibility in telling us about changing or rescheduling your services, we now treat Saturdays and Sundays from 8:00am to 4:00pm as business days. For example, if you’d like to reschedule a service booked for Monday you can call us until 8:00pm on Friday to notify us of this change to avoid paying a cancellation fee.

Price changes

The temporary COVID-19 price increases of 10% have been removed. The prices applying to NDIS services have been updated and can be found in the new NDIS Price Guide. This takes effect from 1 July 2020.

If you are concerned about the impact of any price changes on your NDIS plan, the NDIS encourages you to contact them to discuss this.

Need some assistance with the changes?

If you need guidance with all of these changes to ensure that you get the best out of your NDIS package you should speak to your Support Coordinator. If you don’t already have a Support Coordinator you can now access this support from Core Supports. Northcott is a registered Support Coordination provider and your Account Manager can link you with a reliable Support Coordinator.