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Our Story

Northcott’s values, purpose and history

David and Chris sitting in the garden laughing.

Northcott is a not-for-profit disability service provider that provides people with disability the choice and opportunity to do it their way.

As one of Australia’s largest not-for-profit disability service organisations, we provide services from metropolitan and regional locations throughout NSW, QLD and the ACT. We have more than 90 years of experience and expertise in the disability service industry.

A registered NDIS provider, we employ over 3000 staff and provide empowering, personalised services to over 16,000 people with disability, their families and carers each year.

Personalised and dynamic support

Northcott services are delivered by a committed team who will optimise and maximise support and services for every customer.

Our experience and expertise gives confidence to our customers they are in good, trustworthy hands. Our commitment to innovation and pushing boundaries allows us to tackle any challenge currently creating barriers for our customers to reach their potential.

Northcott’s diverse range of service offerings and strong community partnerships gives customers easy access to the supports they need or want through a single gateway from our many locations.

Our promise to you

We will work creatively and relentlessly with each customer to unlock, discover and unleash their potential, supporting and empowering them to be the best they can be now and in the future.

Our customers are not numbers, they are unique individuals. We will personalise our services to each customer’s current and future needs and goals, every single one, to ensure their development and growth.

As advocates for our customer’s inclusion, we will empower them with confidence, choice and opportunity so they can live their life, as they choose, in their own way.

Our purpose

Our purpose is to build an inclusive society where people can live the life they choose. We support people with disability to reach their full potential by providing services and support to promote a genuinely inclusive society.

We are a values-based organisation that strives to foster a workplace culture based on our core values.


Because we develop new ideas and solutions with creativity in anticipation of changing needs


Because we believe that everyone’s voice is unique and that they have the right to be heard


Because we have the courage to stand up for people with all abilities even in the face of adversity

Our History

Northcott was established in 1929 by the Rotary Club of Sydney as the NSW Society for Crippled Children.

The Society was formed in response to the polio epidemic and provided services to children with tuberculosis, polio and other diseases who had been excluded from mainstream society.

Memberships and Accreditations

We comply with the NSW Disability Services Standards for Ageing, Disability and Home Care funded service providers and has been certified by BSI under certificate number 607749. 

Our values have always been a significant part of our service to customers and they have helped shape Northcott into the wonderful organisation it is today. Watch this video to understand more about how our values are part of our daily working lives.

Accessibility and Inclusivity

We respect and honour Aboriginal and Torres Strait Islander Elders past, present and future. We acknowledge the stories, traditions and living cultures of Aboriginal and Torres Strait Islander peoples on this land and commit to building a brighter future together.

Read more about our commitment to reconciliation

Montrose is now part of Northcott!

Welcome to our new website.

If you have any questions, please speak to your Service Manager, Service Coordinator or call us on 1800 818 286.