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Therapy Telecare

Therapy directly to you whenever and wherever you are

therapist on video call

Your Therapist is now conveniently available online

Telehealth is therapy via an online video call. Northcott’s Telehealth program is called Telecare.

You can use your computer, phone or tablet to see and hear your clinician on screen. Our Telecare program is designed in Australia by the CSIRO and is the leading program used by healthcare professionals.

Northcott Telecare is interactive and engaging, there are lots of activities that you will be able to do through Telecare including play games, watch videos, use a white board and more.

Personalised Support

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How our Telecare service can support you

Our Telecare service is delivered by the same team of Therapist who provider face to face appointments. Telecare can be suitable if you are in a remote location, have limited access to services or simply want to access service in the convenience and privacy of your home.

The benefits of Northcott Telecare include:

  • You will get the same high quality, individual therapy as you would in person
  • Less funds used on travel, so you can get the most sessions possible
  • If you live far away, you can see a therapist from anywhere – this means less time on a waiting list.

Lots of the face-to-face activities in a therapy session can happen over Telecare as well. Our therapy team can help work out if Telecare is right for you.

NDIS Funding for Telecare

  • Telecare can be funded in the same way as your regular Therapy service

Enquire about Telecare

To better direct your enquiry please let us know if you identify as Aboriginal or Torres Strait Islander
What would you like to enquire about? Select all that apply (Required)

Frequently asked questions about Telecare

Is face to face Therapy better?

You have choice and control on how the session are conducted. Some may prefer face to face sessions but for others, Northcott Telecare is convenient. The sessions also do not include any travel time for you or the Therapist so you may be able to have more sessions with your NDIS plan.

Whether online or face to face, the sessions are conducted by the same qualified and experienced Northcott Therapist.

It’s my first time using Telecare, can I test it before my session?

Yes, you can test your device and internet connection on this link

I don’t have an NDIS plan, can I still access therapy?

Yes, we provide therapy to both NDIS participants and for fee paying customers.

There are Therapists near me, can I still use Northcott?

Yes, Northcott Telecare can be delivered to any location. If you have difficulty finding a therapist in your local area but want to engage a qualified and experienced therapist, we can deliver therapy to you via Northcott Telecare.

Why have we changed our Telehealth program?

Northcott Telecare provides a better experience that has been specifically designed for telehealth.

Why don’t we just use Zoom?

We value your privacy and Northcott Telecare provides higher security features for your protection.

Do I have to download anything?

No, it is completely within your web browser.

What do I need?
  • A device with a microphone and camera
  • On a computer, laptop or android device: Chrome browser
  • On an iPad or iPhone: Safari browser
  • Internet connection
  • Quiet, well lit room

Latest news and stories

Accessibility and Inclusivity

We respect and honour Aboriginal and Torres Strait Islander Elders past, present and future. We acknowledge the stories, traditions and living cultures of Aboriginal and Torres Strait Islander peoples on this land and commit to building a brighter future together.

Read more about our commitment to reconciliation

Montrose is now part of Northcott!

Welcome to our new website.

If you have any questions, please speak to your Service Manager, Service Coordinator or call us on 1800 818 286.