Coronavirus (COVID-19) Information

Latest updates

Welcome to Northcott’s Coronavirus (COVID-19) page. Here you will find the latest information about our services during the pandemic, how we are working to protect the wellbeing of customers and staff, what you can do to stay healthy, and what to do if you feel unwell.

You can also find useful COVID-19 related articles in our News section.

Our services are still open

Disability Services have been officially designated as an essential service to our community. Our customers are reminded that Northcott remains open for our full range of services.

To ensure our customers, visitors and staff remain safe, we are taking extra precautions and changing the way that we operate some services. We are listening to NSW Health and following their advice.

Click on the relevant service to learn about changes that may affect you:

NDIS changes

The NDIS is also adapting to ensure that services are viable for customers and providers. There have been numerous changes to relax the rules around use of supports, automatic extensions of plans and arrangements so that your funding doesn’t run out.

You can find out more information on these changes and the impact on the way we deliver your service on our NDIS page.


We understand that you may need to cancel your service. If so, please tell us as early as you can. We can change the service to a time that suits you better.  You can find more detail about this on the NDIS page.

We know that people are anxious about services and we continue to explore options to make them more flexible and in different formats.  If you are thinking about cancelling or changing services, please talk to us first as we may have some options that work for you.

For example, if you are worried about visiting Northcott or going out we may be able to arrange a video or telephone option for some services, including Therapy, NDIS Early Childhood Early Intervention (ECEI) and planning meetings and discussions regarding changes to supports.

About Coronavirus (COVID-19) and staying healthy

There is a lot of discussion and concern in the community at present around Coronavirus (COVID-19) – what it is, what the symptoms are and what to do if you feel unwell. 

Northcott is following advice from the Australian Government and NSW Health Department. For more information, check out our page About Coronavirus (COVID-19) and Staying Healthy.

Contacting Northcott

If you have any questions or need help, contact your Coordinator, Individual Plan Advisor or Customer Liaison Consultant.

Please make sure we have the right phone number and address for you, in case we need to contact you.

Our Customer Service Team is operating extended hours. You can call us on 1800 818 286 from 8am – 8pm Monday to Friday and from 8am – 4pm on Saturdays and Sundays.  If you prefer you can reach us via email:


More information