In-Home and Community Supports during the Coronavirus (COVID-19) pandemic

In-Home and Community Supports

During the current pandemic, we are committed to continuing to support customers to live independently in their own home. So we will continue to provide supports to you in your home or when you are in the community.

Changes in response to Coronavirus outbreaks

We have been asked by NSW Health to change the way that we provide support, especially in South Western Sydney. These changes are designed to stop the spread of the virus and keep everyone safe.

If you live in South Western Sydney*, all of our support workers will be wearing a face mask whilst they support you.

In other places, our staff member may also be wearing a face mask. This is because they live in South Western Sydney.

Our measures to keep safe continue

Across Northcott we are also using other measures to stay safe.

Before your Support Worker visits you at home, they will be asking you a few screening questions. They will probably call you beforehand, but may also ask you some questions at the front door before they come in.

They will ask you if you, or anybody in your household, have been to any COVID-19 hotspots or critical locations (where you must get immediately tested and self-isolate). You can find an up-to-date list of the hotspots and critical locations on the NSW Government website. They will also check to make sure that nobody has any flu-like symptoms, or if anybody is self-isolating in the home.

There are no right or wrong answers to these questions. We are just making sure that our customers and staff stay safe and healthy. This means that our staff are also not spreading illness through the community as they go from appointment to appointment.

Other ways that we stay safe are:

• All of our staff undertake a self-evaluation process around their health every day before coming to work. If they are sick, they stay at home and get tested for COVID-19.

• Infection control, hygiene and hand washing are all enforced and all staff have received extra compulsory training in these areas.

* South Western Sydney means all of the suburbs covered by: Camden Council; Campbelltown City Council; Fairfield City Council; Liverpool City Council; Wingecarribee Shire; and Wollondilly Shire.