Update on your Plan Management Service


Since Creativity Inc joined the Northcott family in early 2020, we have been working to make this transition as smooth as possible for you and all Hillsdale and Rosebery customers, prioritising the continuation of all services.

Northcott has been evaluating the plan management service and decided that we will no longer be providing this service after Friday 14 May 2021.

I would also like to share the sad news that Shane Lumsden has decided to leave Northcott to join Spinal Cord Injuries Australia (SCIA), an organisation that provides plan management services.

Until 14 May, we will be partnering with SCIA to continue to deliver your Plan Management service, including the payment of any required invoices for your NDIS plan.

This transition arrangement also means that Shane will continue to be your main point of contact until you make a decision on your provider of choice. You will need to find a new plan management provider by 14 May; you can either decide to transfer your plan management to SCIA or to a different provider.

You will always have the choice and control over how you want to manage your NDIS funding, so if you prefer to, there are other providers you can explore. This link may be of help if you would like to explore alternative options.

Be assured that we will follow all protocols to guarantee your privacy and confidentiality during this transition.

It’s important to highlight that if you receive other services from Northcott that these will stay the same.

All other services you receive from Northcott will stay the same. You don’t need to worry about anything else.

Once you have made your decision on what plan management provider you would like to work with, please reach out to Shane on 0411 254 824 to receive support around what your next steps will be.

We recognise moments of change can be difficult; rest assured we will do everything that is within our reach to support you through this transition.

If you have any other questions or concerns, please don’t hesitate to contact Northcott on 1800 818 286 or through this enquiry form. You can also find more information on this Frequently Asked Questions document.


Kind regards,

John Preston

State Operations Manager, Northcott