NDIS Travel and Personal Protective Equipment (PPE) Update


Firstly, you may recall that in June, we sent you information about the updated NDIS Price Guide 2020-21 and how this affects your service. The NDIS has since changed the way we charge Provider Travel for specialist services. Northcott will introduce these changes on Monday 14 September, 2020.

What are the changes?

As you are aware, time is already factored into the cost of Northcott’s specialist services. However, customers will now also be charged for:

  • Kilometres (distance travelling to and from appointments)
  • Tolls
  • Parking

Which services are affected?

  • Behaviour Supports
  • Coordination of Supports
  • Nursing
  • Orthotics and Footwear
  • Sexuality and Relationships Counselling
  • Therapy

How do the changes affect me?

You will be quoted for the total cost of Provider Travel, based on the location of your service.

These charges will be added to your Northcott Service Agreement, which means your existing funding for specialist appointments will run out sooner. Your Account Manager will be in contact with you to discuss the new charges and update your Service Agreement.

Where possible, you may elect to receive a service at a Northcott office, or online (via video conferencing). There are no travel costs applied with these options. If this is of interest, your Account Manager can discuss your options and preferences with you.


Secondly, under the new rules issued by the NDIS, they have said that we are permitted to charge you for Personal Protective Equipment (such as face masks) when we deliver supports to you during this time of COVID-19.

We are talking to them about this to see if they will cover the cost in a different way, as we believe this is both unfair to you and a very inefficient way to cover the cost of masks and other equipment.

At this stage we have decided not to charge, even though it will cost Northcott a lot of money across all of our customers. We will let you know if we are planning to do so if we can no longer afford to cover the cost, or if the NDIS does not find some other way to cover it.

If you have any questions, please reach out to our friendly Customer Service Team on 1800 818 286 or email us on northcott@northcott.com.au.