Information for Northcott customers on the current COVID-19 situation in NSW

*Last updated Monday 13 September 2021

On this page you will find the latest information about COVID-19 restrictions, vaccinations and changes to Northcott services.

We know that the COVID-19 outbreak may be causing you concern or anxiety, and we are here to support all of our customers during this time. As well as the staff who normally support you, our Customer Service Team can be contacted on 1800 818 286.  

How you can get vaccinated

Getting vaccinated against COVID-19 is the best way to be protected from getting very sick from COVID-19. Being vaccinated also reduces the chance of transmission.

All NDIS participants aged 12 and over are now eligible to receive the vaccine. 

There are a number of options for you to get vaccinated. You can book:

  • At a Northcott vaccination hub – Please speak to the Northcott staff member who supports you to make a booking
  • At a location you can find after completing the COVID-19 vaccine eligibility checker.

Vaccination clinics are still available in North Parramatta and Wollongong. Clinics will be available later in September in Taree, Ballina and Coffs Harbour. 

You can also call the National Coronavirus and COVID-19 Vaccination Helpline on 1800 020 080 to find out about booking a vaccination appointment.

Our measures to keep you safe

Across Northcott we are continuing to implement measures to keep our customers and staff safe:

  • All of our centres, homes and facilities have strict checks in place to ensure that visitors are kept to essential people only and that they are screened on arrival
  • All of our staff carry out a self-evaluation process around their health every day before coming to work. If they are sick, they stay at home and get tested for COVID-19. We also check their temperature before they are allowed to enter our centres, facilities and houses
  • Infection control, hygiene and hand washing are all enforced and all staff have received extra compulsory training in these areas.

Northcott Day Programs closed in Greater Sydney

Day Programs are temporarily closed in Greater Sydney including Wollongong.

If you normally attend a Northcott Day Program, please contact your Service Coordinator to discuss the ways that we can support you during this time. This may include individual activities, online activities with you can do with other members of your household.

Stay-at-home orders have been lifted for some regional areas with Day Programs reopening

Some regional areas in NSW are no longer under stay-at-home orders, with residents now able to have up to 5 visitors at home, visit shops, beauticians and hairdressers, and visit hospitality and entertainment venues.

We’re very much looking forward to welcoming customers back to our Day Programs. Programs have recommenced face-to-face in Ballina, Coffs Harbour, Tamworth, Taree and Wagga Wagga.

Restrictions on visitors to disability accommodation 

In regional areas where stay-at-home orders have been lifted, two visitors a day are now allowed at disability accommodation services.

In Greater Sydney and regional locations where stay-at-home orders are still in place, only visitors providing essential caring functions are permitted.

To find out which regional areas are no longer under stay-at-home orders, visit the NSW Government website.

Essential caring function visitors include:

  • Northcott staff
  • Staff of other disability, health or care services providing essential support to our residents
  • Tradespeople working to repair items or equipment that is critical to the operation and safety of the house
  • Visitors who are essential to support the mental health of any resident
  • Official Community Visitors

Essential visitors must be screened on arrival, must wear masks while in the service, and must visit in the resident’s room.

Stay-at home orders are still in place for Greater Sydney and a number of regional areas

Stay-at-home orders are still in place for Greater Sydney and a number of regional areas.

Residents in these areas must stay at home except for one of four main reasons:

  • Shopping for food or other essential goods and services
  • Medical care or compassionate needs, including getting a Covid-19 vaccine
  • Exercise outdoors in groups of two. Members of the same household gathering outdoors for exercise will be allowed to do so in groups larger than two
  • Essential work, or education, where you cannot work or study from home.

From Monday 13 September, fully vaccinated people can gather outdoors with up to 5 people for exercise or outdoor recreation (if not in an LGA of concern).

Additional rules and restrictions in local government areas (LGAs) of concern

There are some more rules and restrictions are in place in certain LGAs in Greater Sydney. These include;

  • Curfews from 9pm to 5am (except for authorised workers including disability workers
  • Many retailers such as garden centres and hardware stores must close except for click and collect.

LGAs of concern include Bayside, Blacktown, Burwood, Campbelltown, Canterbury-Bankstown, Cumberland, Fairfield, Georges River, Liverpool, Parramatta, Strathfield, and some suburbs of Penrith.

People who work in disability services and live or work in these LGAs must have at least one COVID-19 vaccination dose by 19 September 2021 to continue working. We’re working hard to minimise any disruption to services. We will contact you if we need to make any temporary changes to the support you receive. 

ACT restrictions are in place until 15 October

There are currently cases of COVID-19 in the ACT. Residents are under stay-at-home orders until midnight Friday 15 October 2021. You can only leave your home for essential reasons, and masks must be worn when outside. For more information on the restrictions, visit the Health ACT website.

COVID-19 resources

There are a number of online resources from NSW Health that you may find useful;