Customer Update – COVID-19 March 2021

It’s now over a year since the COVID-19 global pandemic became a sudden reality, significantly changing our lives. We are not yet completely ‘out of the woods’ but we are definitely in a strong position and the future is positive with the ongoing COVID-19 vaccine roll-out in Australia and worldwide.

Recently, the vaccine roll-out has commenced at vaccine hubs throughout Australia for high-risk people and essential workers at risk of being exposed to COVID-19. This is of course wonderful news; the vaccine roll-out will help us all to stay safe and healthy and return to living more normally once the majority of Australians have been vaccinated.

The vaccination progress is reassuring, but it is important that we all remember that until as many people as possible in the community are vaccinated, we must continue to live in a COVID safe way. This will be for many months yet.

Whilst we are still waiting to know exactly when Northcott’s accommodation customers and staff will have the opportunity to be vaccinated, we do know that vaccinators are planning on visiting our homes, and that customers and staff in these services can all be vaccinated on the same day.

Vaccination of people with disability who do not live in accommodation services and staff or carers who support them will be part of Phase 1b of the roll-out. Phase 1b is due to commence Monday 22 March 2021. More than 1000 general practices, Aboriginal Controlled Community Health Services, and GP-led respiratory clinics will join the vaccination rollout for Phase 1b.

The Australian Government has created a Vaccine Eligibility Checker. Once you complete a few questions, the checker tells you in which phase of the vaccine roll-out you will likely be. You can use it for yourself or anyone else. Check out the tool here.

If you are eligible for the vaccination as part of Phase 1b:

There are a number of resources available to help us understand information about the vaccine and its roll-out;

  • Easy Read and Auslan versions of COVID-19 vaccine information – The Australian Department of Health has released a number of Easy Read and Auslan resources on vaccination. You can find the resources here.
  • Department of Health video – a short animated video which explains the different phases of the roll-out and why groups of people have been given priority over others in the different phases. You can watch the video here.
  • SBS videos – a series of videos in 66 different languages which provide a great deal of information about COVID-19 and the vaccine. You can find the videos here.

If you have any specific health-related questions about the COVID-19 vaccine and how it may affect you, we urge you to speak to your own health/medical practitioner.

There has been a relaxing of requirements for Northcott staff to wear masks, however a reminder that masks are still mandatory in some places throughout Australia.

  • For commuters on public transport in Greater Sydney, including taxis or other rideshare services.
  • At airports throughout Australia.
  • On domestic flights.

If you are leaving your house, take a mask with you so that you never get caught out!

If you have questions about the vaccine that aren’t answered on this webpage and the resources listed above, call the National Coronavirus Helpline on 1800 020 080. You can also talk to your Northcott contact or contact our Customer Service team on 1800 818 286 or email us on

We will continue to keep you updated as more information becomes available.