A rewarding role with Northcott’s Quality and Safeguarding Team

By Luisa Bustos, 27 November 2019 , Comments

“Northcott is highly committed to their social responsibility. It’s also a very innovative and collaborative environment. The organisation is prepared to challenge and change the status quo, and explore innovative models to improve the quality of life for people we support. It’s quite refreshing to be part of that movement.”

Ben joined Northcott’s Quality and Safeguarding Team in November 2017 as Clinical Practice Lead. With a background in operations, clinical governance and project management with the NSW Department of Family & Community Services (FACS), Ben saw the role as an opportunity to join an experienced and dynamic team and make valuable contributions to the great work that Northcott does.

“Quality and Safeguarding is a collection of measures, governance, actions and responses to protect the health, wellbeing and human rights of individuals. My particular role has primarily been about supporting the healthcare needs of our customers. Taking on this role has been a huge learning curve for me, however it would not have been possible without a supportive team and highly experienced colleagues,” he says.

Ben says he most enjoys being part of a collaborative environment. “I work with colleagues who have immense knowledge and experience and we regularly brainstorm new ideas to manage risks and create safe environments for customers and staff that are in line with Northcott’s purpose, mission and values.”

In the past year, being involved in preparing Northcott for the National Disability Insurance Scheme (NDIS) certification audit was particularly rewarding for Ben. During the four day audit, 13 Northcott sites were visited. “It gave me the opportunity to really understand the organisation and appreciate the roles of staff in different areas of the business,” Ben says. “The highlight was hearing positive feedback directly from the approved NDIS quality auditor about the great work that Northcott’s staff are doing.”

In the year ahead, Ben says he is looking forward to being involved in a project to develop a national best practice framework for supporting NDIS participants with complex health needs. The project is funded through a grant awarded to Northcott by the NDIS Quality and Safeguards Commission. It will see Ben and members of Northcott’s Quality & Safeguarding team travelling across the country to collaborate with health and disability service providers, and most importantly, people with disability, to develop a nationally consistent approach.

Ben says the grant has presented a great opportunity for Northcott to gain national exposure as a leader in clinical practice and disability service provision in line with legislation and quality standards.

“It’s really exciting. We’re going to develop a practice model that will set the benchmark for all disability service providers to be able to implement safe, high quality healthcare supports for the people they support.”

Related content

Ben’s story was published in Northcott’s 2018–19 Annual Report. Read other stories in this year’s Report.

Northcott’s CEO, Kerry Stubbs, spoke at an industry conference in August this year on quality and safety in the disability sector. She shared some insights here.


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