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Support Coordination

Montrose Support Coordination is now part of Northcott.

A woman discussing her NDIS plan with her support coordinator

Montrose Support Coordination is now part of Northcott, this services is delivered by the same excellent team of Support Coordinators from our Queensland centres.

Support Coordination is available across South East Queensland including Brisbane South, Brisbane North, Logan, Ipswich, Toowooomba, Sunshine Coast and Gold Coast.

Take control of your funding and supports

Leah did everything. She contacted all the services he was accessing already to find out as much about James as she could. She set up all the assessments. She took a lot of the work off me

Lydia – Jame’s mum

What is Support Coordination?

Support Coordination is designed to assist you in finding the best services to deliver the outcomes in your NDIS plan. There are three levels of Support Coordination available under the NDIS. Your NDIS planner will talk to you about which level of Support Coordination is most appropriate for you.

There are 3 levels of Support Coordination:

  1. Support Connection – Short term assistance designed to build your capacity to manage your own plan.
  2. Support Coordination – Longer term support for more complex support needs. This level of support focuses working together to understand the funding, what you expect from services, and how you want this to be designed.
  3. Specialist Support Coordination – similar to level 2 but with more intensive support.

Capacity Building

Plan Management


Support Coordination for people with disabilities

Get the most out of your NDIS plan. Northcott’s Coordination of support service is an independent service that assists participants and their families  with multiple or complex support needs to understand and implement their NDIS Plan and access services from a range of providers.

We specialise in children, families and young adults but works across the age spectrum. Our specialist Support Coordinators can work with people from 0 to 65 years (or 65+ who have NDIS funding package) including:

  • Help you understand your NDIS Plan
  • Work with you to design Support Approaches
  • Identify services that meet your individual needs and those identified in your NDIS plan
  • Establish and coordinate your service providers and support
  • Help in a crisis: Planning, Prevention, Mitigation and Action
  • Build Capacity and Resilience
  • Monitor your NDIS plan and review your goals prior to a plan review
  • Report to the NDIA

Frequently asked questions about Support Coordination

Do Support Coordinators act impartial to Northcott?

Yes, Support Coordinators need to manage  ‘Conflict of Interest’ by remaining completely impartial for the participant. They offer a choice of all suitable services available from a range of disability service organisations.

How do Support Coordinators charge for their services?

Support Coordinators charge in 15 mins blocks of time for  direct customer work like meetings and indirect customer work such as administrative tasks, setting up appointments, reports, research, liaising and travelling to and from a customer.

Is NDIA obliged to share NDIS information about a participant with the Support Coordinator?

No. If you want NDIA to speak with you about a participant, you have to organise a Third Party Consent form to exchange information in your favour.

NDIS Funding for Support Coordination

  • Capacity Building – Coordination of supports
  • Capacity Building – Specialist support coordination
  • Exploring housing options

Enquire about Support Coordination

To better direct your enquiry please let us know if you identify as Aboriginal or Torres Strait Islander
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Accessibility and Inclusivity

We respect and honour Aboriginal and Torres Strait Islander Elders past, present and future. We acknowledge the stories, traditions and living cultures of Aboriginal and Torres Strait Islander peoples on this land and commit to building a brighter future together.

Read more about our commitment to reconciliation

Montrose is now part of Northcott!

Welcome to our new website.

If you have any questions, please speak to your Service Manager, Service Coordinator or call us on 1800 818 286.