In-home and Community Supports

Our In-Home and Community Support Service supports children and adults with disability to:

  • Be independent
  • Be part of their community
  • Receive support with meal preparation and domestic chores
  • Be assisted to attend appointments or recreational events
  • Receive overnight support
  • Be assisted to spend time with friends

Our service is all about increasing our customers independence so they can reach their potential. Our customers might like to take part in social activities, attend appointments or simply require some assistance at home.

We can assist our customers and their families to have time to themselves, independent of each other.

What we can offer

***Some of our services may be delivered differently as we respond to the COVID-19 pandemic. To find out specific information about how these changes affect our services, visit our dedicated COVID-19 page.***

Our qualified, accredited and committed team offer support in two ways:

In-Home Support

The focus of our team is to provide our customers with assistance for everyday activities in their own home such as:

  • Caring for a customer whilst their carer is otherwise occupied
  • Caring for a customer overnight
  • Active awake night care
  • Assistance with recreational activities/interests
  • Assistance with home work
  • Assistance with meal preparation
  • Basic domestic chore support

In-Community Support

We provide our customers with assistance for everyday activities when they need to leave their home. Our staff can:

  • Take customers shopping
  • Assist customers to attend community events
  • Support customers to access recreational activities such as a concert or gallery
  • Enable customers to attend appointments
  • Help customers access other programs (swimming club, sports, or another disability service provider)

We can also accompany our customers when they are on holiday to provide support you whilst they are away.

What our customers can expect from us

We are committed to our customers. As part of our service delivery, our customers can expect:

Personalised service

  • A unique plan for each individual
  • An expert to provide assistance navigating the system
  • Support specific to individual needs

Proactive communications

  • Ongoing review of goals

Diverse qualified team

  • Access to team members from a wide range of professional backgrounds
  • Access to other experts

Easy access to service

  • Assistance with self care activities
  • Service delivery in a setting chosen by the individual
  • Support to access mainstream community activities

When and where this service is available

This service is available 24 hours a day, seven days a week in the following locations:

Additional funding information

The National Disability Insurance Scheme (NDIS) will use the following terms to describe the funding you can use to purchase In-Home and Community Supports:

  • Assistance with daily life at home, in the community, in education or at work
  • Improved daily living skills
  • Improved living arrangements
  • Improved relationships
  • Increased social and community participation

We can also support our customers if they have a different type of state or Australian government funding.

We will support our customers to identify the funding and services they are entitled to

Get in touch

Call us on 1800 818 286

Let's see what you can do.

Make an enquiry: