Staff Update – Skedulo Plus App

Skedulo Plus App Issue

Update – Wednesday 6 August

Resolved

• An update has been applied to the records which has restored visibility of the shifts into the Skedulo Plus App.

What if you are continuing to experience errors?

• Contact your coordinator first. 
• There are reasons other than this that a customer job may not display – such as the job has been cancelled either manually or due to funding issues.

Tuesday 5 August

What’s Happened?

• We are aware of an issue where rostered jobs are not displaying in the Skedulo Plus App even though these jobs are correctly rostered in Niara.

What is now known?

• This is isolated to Android phone users.

What Action is being taken?

• The Rostering Team is contacting individual users who are operating on an Android phone with who are rostered with jobs for the remainder of the day to confirm shifts.
• The issue is actively being investigated by Northcott and Skedulo.

Further communications

• Further communications will be provided to those users affeected. Android users only. Thank you for your understanding and patience as we work to resolve this.