Non-face-to-face therapy services

Meetings

Examples

• School meetings
• Meetings with external providers (e.g. psychologist, DoE therapist, support coordinators)

Typical time spent per occasion

• 30 mins – 3 hours

Benefits to customers

• Improved continuity of care for customers

Internal case conferences

Examples

• Discussion of joint goals
• Planning for joint therapy sessions

Typical time spent per occasion

• 10 mins – 1 hour

Benefits to customers

• Improved collaboration & consistency

Letters

Examples

• Handover report for another provider
• Support letter for access to another service
• (e.g. orthotist, emergency respite)
• Support letter for access to community (e.g. to electrical company for emergency generator)

Typical time spent per occasion

• 30 mins – 2 hours

Benefits to customers

• Support to access other service providers

Assessments

Examples

• Standardised assessments and scoring

Typical time spent per occasion

• Please speak to your therapist

Benefits to customers

• Documentation to support customers to access services, provide evidence of progress and outcomes

Programs for home

Examples

• Mealtime management plan
• Manual handling care plan
• Home program therapy activities

Typical time spent per occasion

• 30 mins – 3 hours

Benefits to customers

• Support to enable customers to continue activities in a place and time to suit them, and to use a support worker to implement the program if desired

NDIS Reports

Examples

• Goal Achievement Reports
• Filling out NDIS requested paperwork

Typical time spent per occasion

• 1 – 1 ½ hours per therapist

Benefits to customers

• Support for continued access to funding

Other Reports

Examples

• Supporting letter for funding review
• Functional Assessment Reports
• Standardised Assessment Reports

Typical time spent per occasion

• Please speak to your therapist

Benefits to customers

• Support for access to services/resources needed to meet goals

AAC customisation (following prescription)

Examples

• PODD customisation
• Making PECS cards

Typical time spent per occasion

• 30 mins – 3 hours

Benefits to customers

• Ensure AAC is used correctly and most effectively

Development of resources

Examples

• Visual schedule
• Social story
• Yoga cards
• Zones or Regulation charts
• Adapting food/sleep/toileting/pain diary

Typical time spent per occasion

• 30 mins – 3 hours

Benefits to customers

• Support to achieve therapy goals

Development of programs for individual customer therapy session

Examples

• Zones of regulation workbook
• Sound flash card game/worksheet
• Individual visual schedule for therapy session
• Boardmaker resources
• Teletherapy resources

Typical time spent per occasion

• 30 mins – 3 hours

Benefits to customers

• Improved therapy engagement & outcomes as resources are individualised and appropriate

Working with suppliers

Examples

• Organising trials
• Discussing equipment suitability & capability
• Discussing & booking repairs
• Completion of trial request paperwork/forms
• Ordering equipment/consumables

Typical time spent per occasion

• 30 mins – 3 hours

Benefits to customers

• Allows Assistive Technology goals to be met

Research

Examples

• Looking for equipment options for a customer
• Researching best practice guides for rare conditions

Typical time spent per occasion

• 30 mins – 3 hours

Benefits to customers

• Identification of the best options and programs for individual customers

Emails & phone calls

Examples

• Email summary of session/intervention plan
• Email to school, hospitals, support workers etc.
• Liaison with LACs and support coordinators regarding NDIS plans, goals or funding
• Referrals to alternate services
• Information gathering (family, suppliers, educators, external providers)

Typical time spent per occasion

• 10 mins – 3 hours

Benefits to customers

• Improved continuity of care and customer outcomes

Support for applications

Examples

• Centrelink Carer payment forms
• Disability Parking Permit forms
• Companion card forms

Typical time spent per occasion

• 30 mins – 3 hours

Benefits to customers

• Support to access services