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Support Coordination

Get the most out of your NDIS plan

Two women leaning on a fence having a chat

Take control of your funding and supports

An important step in creating the life you choose is accessing the Support Coordination you need to achieve your goals. With a full understanding of your NDIS plan, you can make informed decisions, work towards your goals, and connect with the right NDIS providers, along with community, mainstream and other government services.

Leah did everything. She contacted all the services he was accessing already to find out as much about James as she could. She set up all the assessments. She took a lot of the work off me

Lydia – Jame’s mum

Our Support Coordination service gives you the confidence and skills to use and manage the supports of your choice. You’ll build your independence to navigate the NDIS process, including using the NDIS participant portal and making the most effective use of the funding in your plan.

Support Coordination is a personalised service that focuses on your plan and your goals. Our experienced and knowledgeable support coordinators will take the time to listen to you and find out what you’re looking for. They’ll work with you to highlight your existing strengths and the areas you’d like to develop.

Tailored strategies will enable you to manage your NDIS plan and supports. These might include identifying and growing your support network, researching service providers, understanding service agreements, and communicating your needs to a support provider.

Empowered with the skills to use and coordinate your supports, you’ll be on track to reach your goals and build a more independent life. 

Capacity Building

Plan Management


Support Coordination for people with disabilities

Get the most out of your NDIS plan. Northcott’s Coordination of support service is an independent service that assists participants and their families  with multiple or complex support needs to understand and implement their NDIS Plan and access services from a range of providers.

Understanding your NDIS plan

With a full breakdown of your NDIS plan, you’ll know how to make use of all your NDIS funding. We’ll also provide support with budgeting and planning, setting up the NDIS participant portal, becoming familiar with the NDIS price guide, and offer assistance when you’re ready to prepare for your next NDIS plan

Identifying your options

We’ll listen carefully to your needs and wants and address any barriers you might be facing. We can then look at the different options available to you, including funded, mainstream and informal service networks, and connect you to the right supports to meet your goals.

Building your capacity

Learn how to research and connect with services, increase your support networks, make long-term plans, and understand what to look for in a support worker and a support organisation

Ongoing support

Regular check-ins with meetings and phone calls will allow us to monitor and review your supports, and make adjustments if they’re not working for you or if your needs change. You can contact us if you have any questions or concerns about your NDIS plan or if you want assistance when things go wrong.

Resolving service delivery issues

If you are experiencing issues with a service provider, you’ll feel supported to make a complaint if necessary and work on resolving the issue directly with the provider.

Frequently asked questions about Support Coordination

Do Support Coordinators act impartial to Northcott?

Yes, Support Coordinators need to manage  ‘Conflict of Interest’ by remaining completely impartial for the participant. They offer a choice of all suitable services available from a range of disability service organisations.

Do Support Coordinators do their own intake?

Yes, Support Coordination is the only service in Northcott that completes its own intake. All other products use an Account Manager.

How do Support Coordinators charge for their services?

Support Coordinators charge in 15 mins blocks of time for  direct customer work like meetings and indirect customer work such as administrative tasks, setting up appointments, reports, research, liaising and travelling to and from a customer.

Is NDIA obliged to share NDIS information about a participant with the Support Coordinator?

No. If you want NDIA to speak with you about a participant, you have to organise a Third Party Consent form to exchange information in your favour.

NDIS Funding for Support Coordination

  • Capacity Building – Coordination of supports
  • Capacity Building – Specialist support coordination
  • Exploring housing options

Enquire about Support Coordination

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Accessibility and Inclusivity

We respect and honour Aboriginal and Torres Strait Islander Elders past, present and future. We acknowledge the stories, traditions and living cultures of Aboriginal and Torres Strait Islander peoples on this land and commit to building a brighter future together.

Read more about our commitment to reconciliation

Montrose is now part of Northcott!

Welcome to our new website.

If you have any questions, please speak to your Service Manager, Service Coordinator or call us on 1800 818 286.