Be a Service Support Partner who empowers teams, keeps services running smoothly, and drives real results.
About Northcott
At Northcott, we believe everyone deserves the opportunity to live life their way. As a not-for-profit disability service provider, we support people with disability to explore possibilities, achieve goals, and live the life they choose.
With more than 90 years of experience and a strong presence across NSW, QLD and the ACT, Northcott is one of Australia’s largest and most trusted disability service organisations. Every year we provide people with a disability along with their families and carers, personalised and empowering support.
We are a registered NDIS provider employing more than 3,000 dedicated staff across metropolitan and regional locations.
Before applying for a role at Northcott, we encourage you to visit our website to learn more about our mission to ensure our values and culture are a good fit for you: Our Story
About the Role:
To provide support to local services, coordinators, leaders and management with key processes and activities including but not limited to:
- Rostering/monitoring and review (assist where required).
- Managing unplanned leave (assist where required).
- Managing Customer service agreements, variations, budgets and billing.
- Assisting with sign up and onboarding of new customers to fill community, individual and housing vacancies (depending on region and manager).
- Flexibility to travel across multiple Northcott sites as needed.
- Assist Managers, Team Leaders, Coordinators/Nurse Unit Managers (NUMs) and local teams to respond to and manage customer enquiries, to fill Northcott vacancies.
- Develop new customer service agreements and budgets for all Northcott services, as required by their role.
- Assist Housing Service Coordinators/NUMS and customers through the Supported Independent Living (SIL) Transition pathway, and participate in Transition meetings and planning as required by their role.
- Provide support with customer reviews and the development of renewed and amended.
- Be aware of, and sensitive to the needs of customers from Aboriginal and Torres Strait Islander or Culturally and Linguistically Diverse backgrounds.
- Assist Service Coordinators with Payroll processes, such as identifying potential errors.
- Work within the framework of the National Disability Standards, Privacy Legislation, NDIS Operational Guidelines and other relevant legislation.
- I will communicate clearly and effectively, both verbally and in writing.
- I will build strong relationships and manage people with confidence and respect.
- I will approach problems with well-developed solutions and remain calm under pressure and tight deadlines.
- I will communicate effectively with all internal and external stakeholders, showing awareness and sensitivity to diverse cultures and disabilities.
- I will apply my knowledge of the Disability Services Act & Standards, Child Protection Legislation, the principles of Keep Them Safe, and other relevant legislation.
Why I want this role at Northcott?
At Northcott, we prioritise your well-being and success. Our team enjoys a wide range of benefits designed to support work-life balance, financial wellbeing, and personal growth:
- 5 Weeks Annual Leave – Enjoy extra time off to rest, recharge, and maintain a healthy work-life balance.
- Salary Packaging – Boost your take-home pay with salary packaging options, including up to $15,900 for general expenses and $2,650 for meals and entertainment.
- Perkbox – Access everyday savings, exclusive discounts, and wellbeing tools — our way of supporting you beyond your pay.
- Exclusive Discounts & Benefits – Save on health insurance, gym memberships, motor services, and more.
- 13 Days Personal Leave – Take the time you need to rest and recover when you’re unwell, with paid personal leave.
- Paid Parental Leave – Feel supported during life’s big moments, with 14 weeks of paid leave available after 12 months of service.
- Family-Friendly Workplace – Enjoy flexibility and support to help you balance your work and home life.
- Learning & Career Growth – Access ongoing training, development, and career advancement opportunities where your contribution is recognised and valued.