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Job Detail: Service Coordinator

Regional, Australia - NSW


About The Role

About The Role

The successful candidate will be responsible for the operation and function of Housing and Supported Independent Living, ensuring customers are provided with high quality support consistent with the principles and application of the NDIS Quality and Safeguarding Framework.

This role has an emphasis on providing practice leadership to our staff team, fostering open communication and a culture of cohesion. This will encompass a strong degree of self-reflection and resilience. 

Are you a great leader, who knows how to manage all aspects of a supported accommodation home, communicate and mentor our team effectively, maintaining consistent high standards and creating a supportive and inclusive environment?  Are you ready to take ownership of the role, and see our unique customers achieve their goals, whilst maintaining positive relationships?  This is your opportunity to lead your own team on a daily basis. 

Key responsibilities include (and not limited to):

  • Build and nurture relationships with customers, families, your team and other stakeholders with open communication and active participation
  • Support customers with mental health and high physical support needs
  • Identify, assess and resolve problems using an active person centred approach
  • Motivate team members and create a culture where people want to go the ‘extra mile’
  • Practise leadership in team meetings and individual supervisions, mentoring and coaching your team
  • Proactively training the team to ensure the highest standard of customer outcomes
  • Budget, prepare and monitor financial systems in line with the NDIS price guide
  • Take on ad hoc duties, with our customers' quality of life and care at the front of mind
  • Reviewing and updating rosters, supporting Policy and Procedure compliance and reporting requirement
  • Administer catheter care and peg feeding


Given the responsibility of this role, the following essential experience will be required:

  • Proven experience leading and developing a high performing team.
  • Develop the team for high performance by providing relevant guidance and support to resolve their own issues.
  • Open to new ideas and ways of thinking and who will empower others to explore new approaches to longstanding or emerging problems.
  • Encourages a strong customer focus and builds understanding of customers' perspectives within their team.
  • Explores and identifies solutions to obstacles which may limit customer potential.
  • Communicates in a way that is appropriate for the situation and that promotes the organisational values of being Innovative, Respectful and Brave.
  • Demonstrates these values through interactions with teams, such as in one-on-ones and in team meetings.
  • Considers business unit and organisational objectives when making decisions and going about their work.
  • Prioritises and plans daily, weekly, monthly and annual tasks to achieve customer and team outcomes.
  • Experience in supporting, planning and the setup of new services in a residential setting.
  • Knowledge of the disability sector, NDIS funding, SIL quotes, and the NDIS Quality and Safeguarding Framework.
  • High level admin skills, including computer literacy, in particular proficiency with Microsoft programs

Essential Compliance requirements:

  • Current Drivers Licence 
  • NDIS Worker Check
  • NSW Working With Children Check
  • First Aid and CPR


Why work for us?

As an employer we are proud to offer a family friendly workplace and not for profit salary packaging which can increase your take home pay and a new reward and recognition program that entitles you to discounts with a range of retailers, dining, entertainment and life-style brands. As well as ongoing career development including secondments into leadership positions. 




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If you have any questions, please speak to your Service Manager, Service Coordinator or call us on 1800 818 286.