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Your Therapist is now conveniently available online
Telehealth is therapy via an online video call. Northcott’s Telehealth program is called Telecare.
You can use your computer, phone or tablet to see and hear your clinician on screen. Our Telecare program is designed in Australia by the CSIRO and is the leading program used by healthcare professionals.
Northcott Telecare is interactive and engaging, there are lots of activities that you will be able to do through Telecare including play games, watch videos, use a white board and more.
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Your Goals
Your Goals
Personalised Support
Access Therapy
Convenience
How our Telecare service can support you
Our Telecare service is delivered by the same team of Therapist who provider face to face appointments. Telecare can be suitable if you are in a remote location, have limited access to services or simply want to access service in the convenience and privacy of your home.
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Personalised Telecare
Personalised Telecare
The benefits of Northcott Telecare include:
- You will get the same high quality, individual therapy as you would in person
- Less funds used on travel, so you can get the most sessions possible
- If you live far away, you can see a therapist from anywhere – this means less time on a waiting list.
Lots of the face-to-face activities in a therapy session can happen over Telecare as well. Our therapy team can help work out if Telecare is right for you.
NDIS Funding for Telecare
- Telecare can be funded in the same way as your regular Therapy service
Frequently asked questions about Telecare
Is face to face Therapy better?
You have choice and control on how the session are conducted. Some may prefer face to face sessions but for others, Northcott Telecare is convenient. The sessions also do not include any travel time for you or the Therapist so you may be able to have more sessions with your NDIS plan.
Whether online or face to face, the sessions are conducted by the same qualified and experienced Northcott Therapist.
It’s my first time using Telecare, can I test it before my session?
Yes, you can test your device and internet connection on this link https://telecare.northcott.com.au/precall/
I don’t have an NDIS plan, can I still access therapy?
Yes, we provide therapy to both NDIS participants and for fee paying customers.
There are Therapists near me, can I still use Northcott?
Yes, Northcott Telecare can be delivered to any location. If you have difficulty finding a therapist in your local area but want to engage a qualified and experienced therapist, we can deliver therapy to you via Northcott Telecare.
Why have we changed our Telehealth program?
Northcott Telecare provides a better experience that has been specifically designed for telehealth.
Why don’t we just use Zoom?
We value your privacy and Northcott Telecare provides higher security features for your protection.
Do I have to download anything?
No, it is completely within your web browser.
What do I need?
- A device with a microphone and camera
- On a computer, laptop or android device: Chrome browser
- On an iPad or iPhone: Safari browser
- Internet connection
- Quiet, well lit room
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Accessibility and Inclusivity
We respect and honour Aboriginal and Torres Strait Islander Elders past, present and future. We acknowledge the stories, traditions and living cultures of Aboriginal and Torres Strait Islander peoples on this land and commit to building a brighter future together.
Read more about our commitment to reconciliation