If you’re new to the National Disability Insurance Scheme (NDIS), about to start your planning, or have your first plan and want to know how to put it into action, you may find the following information really useful.

Northcott meets the criteria stated by the National Disability Insurance Agency for eligibility for Temporary Transformation Payments (TTP) that are effective from 1 July 2020. Northcott charges the prices that are in the NDIA price guide.

My child has recently been diagnosed with disability, where do I start?

If your child (0-6 years) has recently been diagnosed with disability and you’re not sure where to get support, Northcott is a NDIS Partner in the Community to deliver Early Childhood Early Intervention (ECEI) services in NSW. Northcott can support you and your child to:

  • Connect with services such as playgroups or community health centres in your local area
  • Have access to some short-term early intervention
  • Request NDIS funding if longer-term support is required. If your child is eligible, we will work with you to develop your NDISplan

We offer the ECEI service in:

  • Hunter New England
  • Mid North Coast
  • Northern NSW
  • Western Sydney

ECEI services are delivered in other areas by other NDIS partners in the community. To find ECEI providers in your area, please go to the NDIS ECEI page

Where does Northcott provide services under the NDIS?


  • Australian Capital Territory (ACT)
  • Hunter
  • Illawarra Shoalhaven
  • Mid North Coast
  • Murrumbidgee
  • Nepean Blue Mountains
  • New England
  • Northern NSW
  • South Eastern Sydney
  • South Western Sydney
  • Sydney
  • Western Sydney

What kind of services does Northcott provide?



Coordination of Supports

Respite (short term accommodation)

Early Childhood Early Intervention (ECEI)

Sexuality and Relationships education

Everyday Life Skills training

Skills 4 Life teenagers program

In-home and Community Supports


Orthotics and Custom Footwear

Vocational Skills training

Are you or the person you care for eligible for the NDIS?

For an individual to be eligible for the NDIS they must:

  • Live in Australia and have Australian residency
  • Be under 65 years of age
  • Have disability that is likely to be permanent (lifelong) and that prevents them from doing everyday things by themselves
  • Be a child under six years of age with disability or developmental delay. Developmental delay means the child usually needs more support with self-care, communication, learning or motor skills than another child of the same age.

To check if you or the person in your care is eligible, call the National Disability Insurance Agency (NDIA) on 1800 800 110.

You know you are eligible. Where should you start?

Once you know that you or the person you care for is eligible for the NDIS, you can start to prepare for the NDIS.

The best place to start is to think about short and long-term goals for you or the person in your care

  • When thinking about goals, focus on really practical things. Examples might be:
    • Make new friends
    • Learn to speak more clearly to participate in more activities at school
    • Travel on the bus independently
    • Be more self-sufficient
  • Think about what support will enable you or the person in your care to achieve these goals. For example:
    • Access to a speech therapist who can support with verbal communication
    • Access to a worker who can teach practical travel skills
    • Access to a worker who can provide respite for you, or the person in your care
  • If you or the person in your care is getting support from people or organisations now, it’s good to make sure you are really clear on what they provide. For example:
    • Does your therapist travel to you for therapy sessions?
    • How much time do they support you outside of sessions? It’s important to understand this so you can tell the NDIS how much time your therapist devotes in total.

Once you have a good understanding of your goals and current supports, you will be better prepared to confidently talk about your options in your NDIS planning meeting

What is the process to get an NDIS plan?

Once you know that you or the person in your care can access the NDIS, you will be contacted by a NDIA Local Area Coordinator (LAC) to have an NDIS planning meeting. This will either be over the phone or in person. They will talk with you about:

  • Your goals or goals for the person in your care
  • Supports you or they may have now
  • Things you need because of your or their disability to reach identified goals.

After the planning meeting, the NDIA will put the plan together and send it to you.

How and where can you find supports to put the plan into action?

Once you have the plan, the first thing you need to do is understand what is in it. Your plan will have:

  • Information about you or the person in your care
  • The funding you can use to access the supports you or they need
  • Information about how to manage the plan.

The funding you can use to access the supports you or the person in your care needs is in separate budgets in the plan. For example, there may be a budget called ‘Improved Daily Living’ which will indicate how much money can be spent on therapy. There might also be a separate budget called ‘Core Supports’ that can be used to support access to the community.

What is 'Support Coordination'?

A plan may have funding for something called ‘Support Coordination’. This is funding for someone who can assist to get your plan or the plan of someone in your care started. They can also assist with decision making about who to choose to provide supports for you or the person in your care. If ‘Support Coordination’ is in the plan, a Northcott Support Coordinator can work with you to get the plan up and running.

Looking for support to make sure you get the most out of the plan?

At Northcott, we offer Individual Plan Advisors who can:

  • Support you to understand your plan or the plan of someone in your care
  • Explain what Northcott services you can access with the funding in the plan
  • Identify and link you with other community supports if you or the person in your care needs them
  • Support you to get the most out of your plan or the plan of someone in your care

If you would like to speak with one of our Individual Plan Advisors, contact us:

Phone: 1800 818 286

Email: northcott@northcott.com.au