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May 08, 2024

Meet Kerrie, a support worker from Northcott Coffs Harbour

Individual Supports News

“Working for Northcott has made me really happy. I’m proud to say I’m a support worker. I really appreciate Northcott giving me the chance to become who I am today.”

Kerrie started working for Northcott around 4 years ago, following in the footsteps of her twin sister, who works independently supporting people with disability.

“I had no experience in support work or the disability sector,” says Kerrie. “Making a difference in other people’s lives sounded very rewarding to me.”

“I like making a positive difference in people’s lives, being cheerful, taking them out and about, getting to know my customers and their goals in life,” Kerrie says.

Recently I was very proud that I encouraged one of my customers to plan a birthday celebration. It went off really well, helping my customer gain more independence.


Kerrie says she feels supported by Northcott, which gives her confidence in her role.
“Coordinators and especially other support workers are always there for you if you need them. They are there to help, which is a relief. And you’re never alone,” she explains.

Passionate about promoting the rights of people with disability, Kerrie says everyone needs to be remember that people with disability deserve dignity and respect.
“It’s important to have compassion towards everyone. You never know what they are thinking or going through.

“To become a support worker, you need to be kind and caring. Always listen to your customers’ needs and have fun. Being happy makes a huge impact on our customers’ lives.”

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Accessibility and Inclusivity

We respect and honour Aboriginal and Torres Strait Islander Elders past, present and future. We acknowledge the stories, traditions and living cultures of Aboriginal and Torres Strait Islander peoples on this land and commit to building a brighter future together.

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If you have any questions, please speak to your Service Manager, Service Coordinator or call us on 1800 818 286.