Niara Upgrade 1
General Information
Northcott are preparing to upgrade Niara. This includes the Skedulo app for Support Workers.
When will this upgrade occur?
Date: Friday, 11 April 2025
Time: 5pm – 8pm
During this time, you will not be able to log into the following applications:
- Niara Desktop
- Niara Mobile (Skedulo App)
When the upgrade is completed, you will need to restart your application.
What do I need to do?
In the event of an extended outage, your Service Coordinator and Service Manager have been instructed to ensure you are able to view your roster and customer documents/plans offline OR direct you to the most appropriate hub to find this information.
Shift Notes are to be completed on paper shift note templates OR you can write these on your mobile phone and copy into shift template once the system resumes.
What if I have a problem accessing Niara after the outage?
You can contact IT support via email at [email protected] or by calling (02) 9890 0515.
If you need support or guidance from a manager after business hours, you can contact the On Call Manager. Please use your normal On-Call protocol.
- Call the on-call officer on 02 8039 9755.
If there is no answer, leave a voicemail and wait 10 minutes for a response.
2. If the on-call officer does not return your call within 10 minutes, call your escalation manager on: 02 8039 9766
3. If this call is diverted to voicemail, leave a clear message stating:
A. Your name
B. The site you are calling from.
C. A return contact number
D. Brief description of the situation
E. Any action that you have taken so far.