Be the force behind great service—join us as a Support Partner.

About Northcott

At Northcott, we believe everyone deserves the opportunity to live life their way. As a not-for-profit disability service provider, we support people with disability to explore possibilities, achieve goals, and live the life they choose.

With more than 90 years of experience and a strong presence across NSW, QLD and the ACT, Northcott is one of Australia’s largest and most trusted disability service organisations. Every year we provide people with a disability along with their families and carers, personalised and empowering support.

We are a registered NDIS provider employing more than 3,000 dedicated staff across metropolitan and regional locations.

Before applying for a role at Northcott, we encourage you to visit our website to learn more about  our mission to ensure our values and culture are a good fit for you: Our Story.

About the Role:

To provide support to local services, coordinators, leaders and management with key processes and activities, including but not limited to:

• Rostering/monitoring and review (assist where required).
• Managing unplanned leave (assist where needed).
• Managing Customer service agreements, variations, budgets and billing. 
• Assisting with sign-up and onboarding of new customers to fill community, individual and housing vacancies (depending on region and manager).
• Flexibility to travel across multiple Northcott sites as needed, including Hornsby and Penrith.

On a day-to-day basis, I will:

• Assist Managers and local teams to respond to and manage customer enquiries, and to fill Northcott vacancies.
• Develop new customer service agreements and budgets for all Northcott services, as required by their role.
• Provide support with customer reviews and the development of renewed and amended.
• Be aware of, and sensitive to the needs of customers from Aboriginal and Torres Strait Islander or Culturally and Linguistically Diverse backgrounds.
• Assist Service Coordinators with Payroll processes, such as identifying potential errors.
• Work within the framework of the National Disability Standards, Privacy Legislation, NDIS Operational Guidelines and other relevant legislation.

In this role, I will: 

• I will communicate clearly and effectively, both verbally and in writing.
• I will build strong relationships and manage people with confidence and respect.
• I will approach problems with well-developed solutions and remain calm under pressure and tight deadlines.
• I will communicate effectively with all internal and external stakeholders, showing awareness and sensitivity to diverse cultures and disabilities.
• I will apply my knowledge of the Disability Services Act & Standards, Child Protection Legislation, the principles of Keep Them Safe, and other relevant legislation.

• Flexible Work Options: Open to both part-time and full-time candidates – find the work-life balance that suits you best.
• 5 Weeks Annual Leave – I enjoy generous time off to recharge and maintain balance
• Wellness Perks: Fitness Passport and reduced insurance.
• Perkbox – Access everyday savings, discounts, and wellbeing resources — our way of supporting you beyond the pay packet.
• Salary Packaging – I increase my take-home pay through packaging options, including $15,900 and $2,650 for meals/entertainment.
• Learning and career advancement opportunities, and you will have your contributions valued.

If this sounds like the right fit for you, we’d love to hear from you.

To apply for the position, please submit your updated resume along with a brief cover letter highlighting your relevant skills and experience.