Careers Detail - Northcott

Job Detail: Service Coordinator

Northern Rivers - NSW, Australia - NSW

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Lead with heart. Coordinate with purpose.

Service Coordinator position available in Ballina, Far North Coast Region, on a full-time basis working across multiple accommodation sites.
Competitive benefits include 5 weeks’ annual leave, salary packaging to boost your take-home pay, and discounts on gym memberships, health insurance, and more.
Are you ready to take ownership of your role, support our unique customers to achieve their goals, and foster strong, positive relationships? This is your opportunity to lead and coordinate your own team each day, making a real impact where it matters most.

About Northcott:

At Northcott, we believe everyone deserves the opportunity to live life their way. As a not-for-profit disability service provider, we support people with disability to explore possibilities, achieve goals, and live the life they choose.

With more than 90 years of experience and a strong presence across NSW, QLD and the ACT, Northcott is one of Australia’s largest and most trusted disability service organisations. Every year we provide people with a disability along with their families and carers, personalised and empowering support.

We are a registered NDIS provider employing more than 3,000 dedicated staff across metropolitan and regional locations.

Before applying for a role at Northcott, we encourage you to visit our website to learn more about our mission to ensure our values and culture are a good fit for you: Our Story

What I Will Be Doing:

As a Service Coordinator i will lead the day-to-day operations of multiple supported accommodation homes, ensuring customers receive high-quality, person-centred support aligned with the NDIS Quality and Safeguarding Framework.

I will play a key role in practice leadership, setting the tone for an inclusive, values-driven culture. You’ll lead with reflection, resilience, and a deep belief in the potential of your team and the people we support.

I will build trusting relationships with customers, families, and my team, ensuring everyone feels heard, valued, and connected.
I will inspire my team to embrace challenges and go the extra mile, creating an environment where innovation and collaboration thrive.
I will champion person-centred solutions, guiding my team to tailor support that truly meets individual needs and unlocks potential.
I will lead with empathy and clarity in coaching, mentoring, and supporting my team’s growth and wellbeing.
I will drive excellence in day-to-day operations, managing resources and rosters to deliver seamless, effective support.
I will foster resilience and positivity, embracing reflection and learning as key tools for continuous improvement.

This is a role for someone who thrives on creating meaningful outcomes for people with disability — and understands that strong, ethical leadership shapes how a home feels, functions, and grows.

About You:

In this role, I will inspire my team to work collaboratively, embrace new ideas, and focus on what truly matters — supporting each person’s independence and wellbeing.

My leadership will help create a welcoming, inclusive environment where both customers and staff feel valued and empowered.

I will lead by example, inspiring confidence, trust, and high performance within your team.
I will encourage new ideas and empower others to explore creative approaches that overcome barriers and deliver outcomes.
I will communicate with respect and courage, building understanding and alignment with organisational values.
I will prioritise what matters, balancing the needs of customers, team, and organisation to achieve lasting results.
I have a strong understanding of the disability sector and how to create supportive, person-centred living environments.
I will be comfortable with technology and administrative processes that support effective service delivery.

As a Service Coordinator, you are the link between quality support and real-life outcomes. You will lead a team that empowers people with disability to live with dignity, choice, and confidence. Every day is an opportunity to solve challenges, support your staff, and see the difference you make—in real time.

Position Description

What We Offer At Northcott:

Meaningful Work: Be part of a values-driven organisation that empowers people with disability to live the life they choose.
Inclusive Culture: Join a workplace that celebrates diversity and welcomes everyone—just as they are.
Supportive Leadership: You’ll be backed by leaders who believe in your potential and give you the autonomy to make an impact.
Ongoing Development: Access training, coaching and real career progression—because your growth matters too.
Wellbeing First: We value work-life balance, offer flexible arrangements, and promote a culture of care and respect.
Recognition & Benefits: Enjoy salary packaging, staff rewards, and the chance to be celebrated for what you do best.

If you’re ready to guide, grow and make a difference—apply today.

Northcott will review candidates throughout the recruitment process, likely before the close date and you will be advised of an outcome. For general enquiries about the role you are applying for, please email [email protected] .

Diversity and Inclusion Statement
Northcott actively promotes diversity and inclusion in the recruitment process and throughout employment. We are committed to providing a workplace where every person is valued, respected and supported to progress. Northcott welcomes applications from and ensures no one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, culture, LGBTIQ+ identity, disability, gender, age, religion or caring responsibilities. If you require an adjustment to participate in the recruitment process, if you have a preferred contact method or require any information provided in an alternative format, please contact Diversity, Equity and Inclusion at [email protected] .