Careers Detail - Northcott

Job Detail: Customer Partner

Sydney - NSW, Australia - NSW

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Northcott's North Parramatta team offers a temporary full-time position until September 2025.

We offer outstanding benefits, including five weeks of leave, gym membership, and a health insurance discount.

Salary packaging is available to boost your take-home pay!

Northcott is looking for a temporary full-time Customer Partner to join our team in North Parramatta. This position is the central point of contact for Northcott customers, and the pay rate is $41.67 + superannuation + salary packaging.

Role Requirements:

Extensive experience in account management, customer management, or equivalent health or disability services.
Knowledge of the Person-Centred Practice Framework.
Strong understanding of the National Disability Services Standards and National Disability Insurance Scheme (NDIS).
Proficient with software tools such as Word and Excel.
Being a people person means being a clear and confident communicator who loves building relationships.

Typical duties might include:

Working from a person-centred framework to build and maintain strong customer relationships.
Identifying opportunities for customers to meet their goals.
Engaging with the local community and being the face of Northcott, in line with organisational values.
Information gathering and profile development and quality documentation audits.
Referring all potential new service requirements from customers (new and existing) to and from Sales.
Processing any new requests from account management.
Managing customer funds and ensuring value for money from customers' plans.

Pre-Employment Requirements:

Valid working rights
A current Driver's Licence and confidence to drive an accessible van.
NSW Working with Children Check NSW & Blue Card QLD
NDIS Worker Check

Why work for us?

We are a leading disability services provider in NSW and the ACT, providing services and support for people with disability and their families and carers.
You will have your contribution valued and have opportunities to grow your career with us.
A family-friendly workplace is offered, and support is provided for staff to manage their home and work lives effectively.
A new recognition and rewards program enables discounts at various retail and entertainment outlets.
Salary packaging benefit, gym membership and an insurance discount!

Please submit an up-to-date resume and cover letter outlining your relevant skills and experience.

We do not accept unsolicited agency resumes or applications. Northcott is not responsible for any fees for unsolicited agency resumes or applications.

Northcott is an EEO employer that welcomes applications from all backgrounds and abilities. Essential pre-employment checks will be conducted.

When applying internally, Northcott employees must notify their Manager and should be aware that their Manager may be asked to endorse their application.

Position Description

Northcott will review candidates throughout the recruitment process, likely before the close date and you will be advised of an outcome. For general enquiries about the role you are applying for, please email [email protected] .

Diversity and Inclusion Statement
Northcott actively promotes diversity and inclusion in the recruitment process and throughout employment. We are committed to providing a workplace where every person is valued, respected and supported to progress. Northcott welcomes applications from and ensures no one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, culture, LGBTIQ+ identity, disability, gender, age, religion or caring responsibilities. If you require an adjustment to participate in the recruitment process, if you have a preferred contact method or require any information provided in an alternative format, please contact Diversity, Equity and Inclusion at [email protected] .