Careers – Frequently Asked Questions

Our frontline workers help customers build independence, participate in their community and work towards their individual goals. Support can be provided across a variety of settings, including accommodation services, community-based support and programs. Depending on the service and customer, the role may include personal care, meal preparation, community access, manual handling and mobility support as well as following individual care plans and supporting health needs. Our frontline roles include Support Workers, Assistant in Nursing and Enrolled Nurses.

Our roles may involve a variety of shifts, including mornings, afternoons, evenings and weekends. Some services may also require sleepover or overnight availability. We encourage applicants to consider their availability carefully and commit to the shifts they can reliably work.

Yes, depending on the vacancy and location, Northcott offers both casual and permanent part-time opportunities. Casual hours can vary and are not guaranteed, while permanent part-time employees work agreed regular hours or a roster pattern.

Availability helps Northcott determine whether you can meet the needs of the roster and customers. Candidates should give realistic availability and consider existing work, study, caring responsibilities and other commitments before accepting a role.

Not necessarily! Some roles may require previous experience, while others are open to people who are new to the disability sector. Lived experience, transferable skills and the right values and attitude can all be great foundations for a career in Support Work.

Northcott looks for people who are customer-centred, reliable and accountable, communicate well, work effectively in a team and can remain calm in challenging situations. Most importantly, we look for people who demonstrate Northcott’s values of Respectful, Brave and Innovative, and who have a genuine passion for supporting customers to achieve their goals and live more independently.

Head to the Northcott Careers page – Getting ready to apply, to learn more about the requirements and recruitment process for becoming a frontline worker.

Northcott supports you with training from the time you start and throughout your career. This includes induction, online learning and practical training, as well as ongoing learning and development opportunities to help you build your skills, confidence and capability as a frontline worker.

Yes. Northcott’s onboarding approach includes a buddy, manager support, training and the Induction Passport to progressively build knowledge, skills and confidence.

Yes. Northcott supports your ongoing growth through learning and development opportunities, mentoring and career pathways that help you build your skills and progress your career. We value growing our own people and actively promote career progression from within, so you can take on new challenges, step into new roles and build a long-term career with us.

Northcott is committed to creating an inclusive and psychologically safe workplace where everyone feels supported to be themselves. We support employees with disability through tailored workplace adjustments, flexible work options and a range of staff networks.

Northcott promotes diversity and inclusion throughout recruitment and employment, so every person is valued, respected and supported to progress. We welcome applications from people of all backgrounds and ensure no one is disadvantaged because of their Aboriginal and Torres Strait Islander identity, culture, LGBTQIA+ identity, neurodivergence, disability, gender, age, religion or caring responsibilities. We also welcome bilingual and multilingual applicants and value the language skills and cultural understanding they bring to supporting our diverse communities.