About the role:
As a Credit Officer, you will:
- Manage a shared portfolio of plan managed and self managed customers, with customer accounts allocated across Credit Officers.
- Collect outstanding debts in line with Northcott policy, timeframes and agreed payment arrangements.
- Ensure customer queries regarding invoicing and statements are responded to promptly, accurately and professionally.
- Maintain accurate customer account records by ensuring all transactions are correct, allocated appropriately and reconciled.
- Build effective relationships with customers, Service Support Partners and internal stakeholders to resolve billing issues and support timely cash collection.
Benefits, perks & wellbeing
At Northcott, we prioritise your well-being and success. Our team enjoys a wide range of benefits designed to support work-life balance, financial wellbeing, and personal growth:
- 5 Weeks Annual Leave – I enjoy generous time off to recharge and maintain balance
- Salary Packaging – I increase my take-home pay through packaging options, including $15,900 and $2,650 for meals/entertainment
- Fitness & Discounts – I stay healthy with Fitness Passport and save through Perkbox and discounted insurance
- 13 Days Sick Leave – I take the time I need to recover, with paid leave when unwell
Skills & Experience
- Previous Accounts Receivable / Collections experience.
- Ability to provide support requiring the application of knowledge and skills gained through qualifications and/or previous experience while exercising high degree of judgement, initiative and decision making.
- Ability to provide specialist expertise or advice.
- Demonstrated track record of successful problem solving.
- Ability to set outcomes and develop work methods where general work procedures are not defined.
- Demonstrable experience working in a high volume and complex environment.
- Ability and success to work to tight deadlines and under pressure.
- High attention to detail and accuracy.
- Strong interpersonal skills.
- Excel experience
- Strong verbal and communication skills
How to apply
Click APPLY to submit your application.
Please include:
Your current resume
A short cover letter outlining your skills, experience and what interests you about this role.
We encourage you to visit our website to learn more about our mission to ensure our values and culture are a good fit for you: Our Story
When applying internally, Northcott employees are required to notify their manager and should be aware that their manager may be asked to endorse their application.
About the company
Northcott is a registered NDIS disability provider that works with customers to realise their potential.
As one of Australia’s largest not-for-profit disability service organisations, our workforce of 2,400 staff provides services from metropolitan and regional locations in New South Wales, the Australian Capital Territory and Queensland.
We have nearly 100 years of experience and expertise in disability services and support. In FY2025, we provided empowering, personalised services to more than 5,400 people with disability, and supported more than 23,000 children with disability and development delay and their families as an NDIS Early Childhood Partner in the Community.
When you join Northcott, you become part of a purpose-driven organisation that values trust, respect, and human connection.
Our values
Our values have always been a significant part of our service to customers, and they have helped shape Northcott into the wonderful organisation it is today. We are Innovative because we develop new ideas and solutions with creativity in anticipation of changing needs. We are Respectful because we believe that everyone’s voice is unique and that they have the right to be heard. We are Brave because we have the courage to stand up for people with all abilities even in the face of adversity.