Support to get the most from the NDIS

By Luisa Bustos, 18 February 2019 , Comments

“I have been a lot happier with the outcomes I’ve made through Northcott. Because of the support they’ve offered, I’ve been able to come out my shell. I do more things for myself and have become more independent.”

Twenty-two-year-old Deanna is referring to the support she’s received this year from Northcott’s Coordination of Supports (CoS) service in Wagga Wagga. Deanna, who has an acquired brain injury, schizophrenia, attention deficit disorder (ADD) and attention deficit hyperactivity disorder (ADHD), connected with Northcott in January 2018 seeking assistance with understanding her NDIS plan and finding services and supports to meet her goals.

“Although I have had my NDIS plan since October 2017, I wasn’t getting any services [in my local area] and needed some more support,” she explains.

Deanna lives in a small regional community in southern NSW, roughly one hour’s drive from Wagga Wagga. With limited disability services in her community, Deanna started to search for service providers in Wagga Wagga when her and her father started spending more time there.

She chose Northcott from a list of NDIS providers and met our support coordinators. She shared her NDIS plan and talked about the goals she wanted to achieve and the types of services and supports she was looking for. Melissa, a Northcott support coordinator, was able to find information and brochures about the services that might suit her.

“I see Melissa or Jess, another support coordinator, every three to four weeks. We have a catch-up to see if there’s anything they can help me with or anything else I need them to do for me. So far Mel has helped me find a day program I like. She found two options, but I chose The Leisure Company because they were better suited to what I needed, with a range of different activities. After I said I want to get into some courses, Mel also gave me information about The Personnel Group. I’m now doing a Café Skills Course one day a week. Mel and Jess have also helped me find other services and other mental health and therapeutic supports,” Deanna says.

With Deanna due to start her second NDIS plan in October 2018, Northcott has taken an active role in ensuring she will receive the funding and support she needs to move forward with her goals to live independently in Wagga Wagga, learn to drive and find a job.

“If I didn’t have Northcott I wouldn’t know where to go for services. Thanks to Northcott, I’m a happier person. I feel more capable. I’m able do more things for myself, like cooking and shopping. My dad has been very happy with how I’ve progressed. He knows I’m getting more and more independent every day.”

Related content

This story was published in Northcott’s 2017–18 Annual Report – read more customer stories here.

Not quite sure how our Coordination of Supports service can work for you? We explain it all. 

Find out about Northcott services available in Wagga Wagga or your area.


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