New NDIS Price Guide

Dear customer,

Thank you for choosing Northcott as your NDIS service provider.

The NDIS released its new price guide on Wednesday 26 June 2019. They have
made changes in the guide that will require service providers to update some
processes and charges for services.

What has changed?

1. Cancellation notice times
The Cancellation Notice has changed. It now requires you to give service providers
two (2) business days notice for a service that is less than eight (8) hours
continuous duration. If the service is longer than eight (8) hours, you need to give
five (5) business days notice prior to the service taking place. Northcott will
implement this Cancellation Notice from Monday 15 July 2019.

When possible, we recommend you reschedule your service to ensure you are
demonstrating to the NDIS that you are working towards your goals.

If you don’t provide us with the required cancellation notice, your NDIS plan will be
charged a cancellation fee for that service. We do this because it demonstrates to
the NDIS that you had every intention of attending a service and that you have
been funded correctly.

2. Price Increases
The NDIS has increased its rates from Monday 1 July 2019. These increases include
indexation for all services and a temporary transformation fee that Northcott is
eligible to charge for some services. Northcott will be applying the rate increases
from Monday 1 July 2019. This may mean that existing funding you have allocated
to Northcott might run out a little sooner.

What will happen next?
As a result of the NDIS pricing increases, we may need to review your Northcott
service agreement and request a review of your NDIS plan. Your account manager
will monitor your funding and be in contact with you to discuss any changes. They
will support you each step of the way and advise you if a new service agreement is

What will happen to your current services scheduled with Northcott?
Northcott is committed to supporting you and your loved ones. During the time we
make the changes in our systems, we will ensure that all of your services signed to
Northcott will continue as usual. If your available funding is reduced as a result of
the NDIS price increases, we will continue to deliver your agreed supports whilst
waiting for your new NDIS plan, and recoup those charges once you have received
your revised funding package.

Do you have questions?
If you have questions, or require more information, please call our Customer
Service team on 1800 818 286 Monday to Friday between 8am and 8pm.
Kind regards,

Kerry Stubbs