Price Rise Information as of 1st July 2020
The NDIS has released their new price guide for 2020 – 2021. We have outlined some of the main changes that may apply to you as of the 1st of July 2020:
- Some price Increases
- COVID 10% loading removed
- Temporary Transformation Payment (TTP) has been reduced by 1.5%
- Cancellation notice periods have gone back to previous arrangements (see below for more details)
- Cancellations fees will remain at 100%
The NDIS has increased its rates from the 1st of July. These increases include indexation and a Temporary Transformation Payment (TTP). Northcott will be applying these rate increases as of the 1st of July. This may mean that any existing funding you have allocated to Northcott may run out a little sooner.
Your Northcott account manager will monitor your allocated Northcott funding and will be in contact with you if the impact of the price changes means that we need to talk to you about any adjustments to your service agreement.
The cancellation notice period will no longer be 10 days and revert back to its original notice periods:
- Two (2) business days notice for a support that is less than 8 hours continuous duration and costs less than $1,000; and
- Five (5) business days notice for any other support
Northcott’s Customer Service Team is available to take your calls Monday to Friday 8am to 8pm and Saturday to Sunday from 8am till 4 pm. If you don’t provide us with the required cancellation notice within the minimum time limits outlined above, a 100% service fee will be charged to your NDIS plan.
As we want to give you the most flexibility in telling us about changing or rescheduling your services, we now treat Saturdays and Sundays from 8am till 4pm as business days. For example, if you’d like to reschedule a service booked for Monday you can call us up until 8pm on Friday to notify us of this change to avoid paying a cancellation fee.
There will be some other changes later in the year
In the coming months there will be some more changes from the NDIS price guide. These will include how we will charge for travel and our group centre based products. When we are ready to make these changes we will contact you directly if these changes apply to you.
If you have any questions please reach out to your Account Manager or our friendly Customer Service Team on 1800 818 286 or email us on email@example.com.