NDIS review: report released

By Maria Macolino, 22 January 2020 , Comments

An independent review – aimed to improve processes and remove barriers in the laws that make it difficult to effectively support people with disability – was released publicly on Monday 20 January 2020.

Senior public servant David Tune conducted the review and has made 29 recommendations on how the program can be improved for participants, including:

  • Introducing a Participant Service Guarantee that sets out standards the NDIA must meet, such as clear expectations for how long processes will take to complete, and more transparency in how the NDIA makes its decisions.
  • Improving the customer experience with the NDIS by providing more flexibility in using NDIS funding and enhancing online systems so people can track where their requests are up to.
  • Extending the life of funding support for recipients from two to three years if their needs are stable.

The Minister for the NDIS, Stuart Robert, said: “We’ll use these findings to update and clarify the legislation and remove barriers to a better NDIS.”

The Australian Government will respond in coming weeks and reveal the specific changes it will be introducing as a result of the review. One confirmed change to be implemented on 1 July 2020 is a service guarantee which means there will be shorter agreed time frames for decisions on whether people are covered, receive a plan or have a plan reviewed.

A plain English summary of the report is available here.

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