About Northcott:

We are one of Australia’s largest not-for-profit disability services providers that works with our customers to realise their potential. Our purpose is to build an inclusive society where people can live the life they choose. We welcome applications from all candidates including those with an Aboriginal and Torres Strait Islander in line with our Stretch RAP. Before applying for a role at Northcott, we encourage you to visit our website to learn more about our mission to ensure our values and culture are a good fit for you:  www.northcott.com.au

About the role:

This role is responsible for ensuring that all Northcott regulated Restrictive Practice submissions and online reporting are compliant with NDIS Quality and Safeguarding Commission State and National requirements.

You will be working closely with Behaviour Support Practitioners, service coordinators and operational management to ensure that customer support strategies are aligned with state and national Quality and Safeguarding policies and guidelines.

Some responsibilities are:

• Effectively administer all Northcott provider, practitioner and panel member accounts on the NSW (FACS) RPA System
• Set up participant accounts on the NSW (FACS) RPA System for all Northcott NDIS customers
• Timely submission of RPA reports to the NDIS Quality and Safeguarding Commission, ensuring that procedural and regulatory requirements have been met by frontline management.
• Develop clear and concise business and Customer communications.
• Manage internal and external Customer requests in a timely and courteous manner.
• Schedule RPA Panel dates and appointments in carelink+, and notify all attendees
• Review RPA submissions to ensure they meet mandatory requirements for RPA Panel review

About the Person:

The successful person will be able to deliver on the following criteria:

• Experience in using data input systems and reporting tools
• Effective verbal and written communication
• Strong knowledge of both Microsoft Word and Excel
• Ability to prioritise workload and manage competing demands
• High level of accuracy and attention to detail
• Demonstrated analytical, troubleshooting and problem solving skills
• Can use initiative and creativity in terms of providing suitable solutions
• Proven experience communicating in all forms to all levels of staff
• Ability to work with limited supervision within a team environment

Northcott Culture and Benefits

Aside from being a growing organisation, Northcott is able to offer a wide range of employee benefits including:

• Fitness passport
• Commonwealth bank incentives
• Bupa private health discounts
• Supportive and values-driven organisational culture
• Opportunities to learn and grow professionally
• Flexible work arrangements in line with manager discussions

For further enquiries, please email maxine.subramany@northcott.com.au

The ad will close at COB 24 October 2019 however we will be actively shortlisting during this process. 

When applying internally, Northcott employees are required to notify their Manager and should be aware that their Manager may be asked to endorse their application. 

We do not accept unsolicited agency resumes or applications.
Northcott is not responsible for any fees related to unsolicited agency resumes or applications