About the role

Be an integral part of our team!

The role of an ECEI (Early Childhood Early Intervention) Administrative Officer has become available in order to provide support to all ECEI personnel in the delivery of effective and efficient operations and functions of the ECEI service in the region.

As the first point of contact for ECEI enquiries, a key objective is to provide accurate and timely information to all enquiries in a friendly and professional manner; you will be a key performer in ensuring that all ECEI stakeholders experience a high level of satisfaction regarding their enquiry.

You will

• Provide customer focused reception and administrative support to assist the team.
• Administer the ECEI enquiry and intake process for the region and other regions as required using the NDIS IT System.
• Provide support to the ECEI leadership team to generate reports for the NDIA and Northcott internal reporting as required.
• Effectively manage and record feedback, complaints and suggestions from stakeholders in a timely and professional manner that meets the requirements of the PITC Grant Agreement and Statement of Requirements.
• Administer all financial processes in a timely manner and according to Northcott procedure.
• Post, collect (including recording mail received) and distribute all incoming and outgoing mail.
• Administer the pool vehicle fleet, including log books, servicing and cleaning.

About you

• Capacity to work cooperatively with people with disability.
• Excellent interpersonal and problem solving skills.
• Proven ability to provide exceptional customer service including the ability to gain cooperation and assistance from the general public, community groups and other personnel.
• Good written communication skills including the ability to prepare and format correspondence, reports, newsletters and submissions.
• Well-developed time management skills.
• Ability to solve minor problems and handle complaints in a fair and equitable manner.
• Advanced ability to use IT systems and databases.
• Ability to work well in a team environment and show initiative in the execution of tasks.
• Knowledge and understanding of the National Disability Services Standards and National Disability Insurance Scheme (NDIS).
• Understanding of Work Health and Safety ACT and management requirements.
• Relevant tertiary qualification in business administration or evidence of actively working towards completion of qualifications.
• Previous experience working within an administrative support role.
• Demonstrated proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook), Adobe programs and the ability to navigate internet technology.
• Proven ability to write clear and concise business/customer communications.
• Consistent record of achieving set targets.

Why work for us?

• We are a leading disability service provider in NSW and the ACT, providing services and support for people with disabilities and their families and carers.
• You will have your contribution valued and to have opportunities to grow your career with us.
• A family friendly workplace is offered and support provided for staff to manage their home and work lives effectively.
• Being a not-for-profit organisation, salary packaging is available to staff; this can increase your take home pay.

Documents

• Before applying for this vacancy please ensure you read the documents below.
• Candidate info pack

How to Apply

• Upload your Resume combined with a cover letter addressing the essential qualifications & experience/person specifications contained in the position description

The closing date for this position is 12 December 2018